NovaMarket support
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Find answers for orders, payments, returns, account issues, and store policies without leaving the storefront.
Support categories
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Shop with NovaMarket
Buying basics, gift options, and everyday marketplace support.
Deals & Rewards
Promo codes, vouchers, reward points, and campaign deals.
Payments
Cards, wallet payments, billing checks, and failed checkouts.
Orders & Shipping
Order tracking, delivery timing, address edits, and shipping issues.
Returns & Refunds
Return requests, refund timing, and damaged-item support.
Account & Security
Passwords, phone numbers, sign-up issues, and login safety.
Policies
Store rules, return eligibility, and marketplace policies.
Regulations & Notices
Compliance notes, restricted items, and legal notices.
Customer favorites
Hot Questions
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Returns & Refunds How do I request a return or refund?
Open the order, choose the return or refund option, describe the issue clearly, and attach supporting photos if needed. Requests are reviewed based on the seller's return window and NovaMarket policy.