NovaMarket support
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Find answers for orders, payments, returns, account issues, and store policies without leaving the storefront.
Support categories
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Shop with NovaMarket
Buying basics, gift options, and everyday marketplace support.
Deals & Rewards
Promo codes, vouchers, reward points, and campaign deals.
Payments
Cards, wallet payments, billing checks, and failed checkouts.
Orders & Shipping
Order tracking, delivery timing, address edits, and shipping issues.
Returns & Refunds
Return requests, refund timing, and damaged-item support.
Account & Security
Passwords, phone numbers, sign-up issues, and login safety.
Policies
Store rules, return eligibility, and marketplace policies.
Regulations & Notices
Compliance notes, restricted items, and legal notices.
Customer favorites
Hot Questions
Showing the most relevant answers for your current filters.
Deals & Rewards How do I use a promo code or reward voucher?
Apply the promo code during checkout in the voucher section before placing the order. Some rewards require a minimum spend, a valid campaign period, or specific product eligibility, so check the promotion terms if the discount is not applied.